Social Media Needs Frequent Monitoring

If your business has a Facebook page, or any other socail media, where people can leave messages and comments that can be viewed by the public – BE CAREFUL!

Your business can be held responsible for comments, even anonymous comments, that you allow to remain in the public domain.

By allowing a comment on your blog or Facebook page, you are considered to be tacitly agreeing with the comment.
If the comment is a racial slur, sexist, homophobic or critical of a competitor, your company may face legal action.

The 2 recent court findings against Carlton Brewing and Smirnoff for allowing inappropriate messages to remain on their Facebook pages should serve as a cautionary tale to all.

So, what are we to do?

There is no doubt that the responsible and considered use of social media allows customers to feel connected to your brand and enables you to cheaply and efficiently spread your messages, so today it is an important part of the marketing mix for every business.
However, it absolutely MUST be monitored.

Small, medium and large businesses all need a plan to monitor their social media.  Somebody must be responsible for checking comments a couple of times a day and deleting any that are offensive or potentially damaging.
The responsible person should be someone senior enough to make quick, sensible, independent decisions.

Your social media strategy needs to be managed, just like any other part of you business.
It should be the responsibility of your marketing department/person, not your IT department.
Marketers know where the audience is, who the audience is, and how to talk to them.
You don’t ask your printer to write the copy for your brochures, so don’t ask your computer people to manage your social media strategy.

But perhaps most important of all, don’t risk your brand by leaving this task to your office junior, or worse still, your teenage child, simply because they “use Facebook a lot”.
They use money a lot too, but you don’t rely on them to manage the quarterly accounts.

Don’t laugh – some business actually do this!

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Searching Using an Image

Did you know that Google enables you to search using an image to find other instances of that image online and images similar to it?

Simply go to Google, click on the Images search function, then click the camera icon on the right of the search box.

You can upload an image, paste an image or paste a URL into this seach box and find other instances of the same image online.

Amazing!

Try it with your Facebook profile pic and make sure nobody else is using it :)
Also useful for working out if a photo is a hoax or not, and for those times when you see a picture and want more detail than the site is providing.

As an example, let’s look at one of my clients, iconic Thorngrove Manor in Stirling, and search for other intances of the image located at : http://thorngrove.com.au/images/thorngrovemanorhotel-A-lg.gif

It is astonishing to discover that this same photo has been copied onto 134 other websites! 

Finding your photo used on other sites may be good if you are benefitting from the publicity, but it could be bad if your copyright is being infringed.

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Search Engines Duplicate Content Penalty – Will multiple domain names improve search results?

Sometimes clients ask me if they should register multiple domain names.

If they already have a web site at  www.abcd.com.au, they wonder if the also need to register abcd.net.au, abcd.org.au, abcd-anotherproduct.com.au – the list of options is seems endless, but you get the point.

Well, the simple answer is “no”.
The more complicated answer is “no, and be very careful if you already have”.

The idea of registering multiple domain names is technique being recommended by unscrupulous people calling themselves Search Engine Optimisation Specialists, but it’s really just a quick buck for them and a lot of heartache for you.

Okay, so it seems a reasonable (if expensive) idea at first. 
They tell you to purchase multiple domain names to cover your product category and also to deprive your competition of those domain names.
Once you own them, you have each of these domain names pointed to your main web site.

BUT BEWARE ….  it can actually DAMAGE YOUR PRIMARY DOMAIN.

Please take a look at this article >>> http://www.rainbodesign.com/seo-tips/multiple-domain-names.php
This article talks about search engines and “duplicate content penalty”.
What  this means is, if you have the same content on multiple websites, the search engines will DEVALUE ALL YOUR SITES.
As that article says “some hucksters are so anxious for any benefits that they’ll register dozens of domain names that are variations of the primary keywords” but it “damages your overall rankings”.  I do like the term “hucksters”:)

The reason is that multiple domain names all pointing to the same content is considered spam.
It is spam because you’re trying to get search engines to index multiple domain names that point to the same physical content on the server.

Basically, think of it this way. 
If what you are wanting to achieve is to “trick” search engines into indexing your site higher than others, then the search engines will always be one step ahead.  They will penalise you for your trickery.

And rightly so!

We all love search engines.  The internet is pretty useless without them!
Search engine live or die by who uses them, so they need to maintain scrupulous integrity in delivering their results.
90% of users worldwide use Google because it delivers the results they are looking for.  So any technique that tries to trick Google into delivering content is squashed by Google as quickly as the idea emerges.

There is really only one simple rule for search engine optimisation and that it to make sure the content of your website is good.

Always put yourself in the position of the potential customer who is using Google to search for your product, because that is how Google looks at it.
People use the internet because it gives them a lot of information about the range of products and suppliers available.
Whatever product you are offering, when people use the internet they also want to see your competitor’s products.  They want to compare what all the similar products.
And those results are what Google provides, and that keeps Google the king!

Here is how Google themselves phrase it:

“Our users typically want to see a diverse cross-section of unique content when they do searches. In contrast, they’re understandably annoyed when they see substantially the same content within a set of search results.”
[http://googlewebmastercentral.blogspot.com/2006/12/deftly-dealing-with-duplicate-content.html]

So, whatever SEO experts say, hoping to fill  half of the first page of the search results with links to your site is a complete waste of time.
It is better to spend your efforts on the site you already have and provide more information about your products and improve the content.

Don’t be tricked into registering multiple domains because that strategy is not going to achieve anything and it may even damage the positioning you currently have.

For more information, have a look at:

http://www.askdavetaylor.com/does_your_domain_name_affect_your_search_engine_ranking.html - Dave Taylor says this in relation to search engine optimisation “we don’t actually know the exact formula and there’s an entire industry of people trying their very best to figure it out … and while some of them are sharp marketing professionals, many are snake-oil salesmen and should be avoided at all costs.”  I wish I’d said that, but quoting it is nearly as good :)

http://www.seo.com/blog/multiple-domains-seo/ - Scott Smoot discusses why having multiple domains is “mostly bad”.

http://googlewebmastercentral.blogspot.com/2008/09/demystifying-duplicate-content-penalty.html - Google explains what is meant by  ”duplicate content penalty” and advises that “Duplicate content on a site is not grounds for action on that site unless it appears that the intent of the duplicate content is to be deceptive and manipulate search engine results.” 

So there you have it, right from the horse’s mouth – If you are using a duplicate site to be deceptive and trick Google, they won’t like it and your site will suffer!

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Zen Cart User’s Guide

When I create shopping cart sites I use Zen Cart, which is an open source program.

It seems that for each site I build with a Zen Cart I have to write an new user manual.  So, since I have done the work, I’m happy to share it.

The simple Zen Cart User’s Guide I offer to clients is available here and was originally based on a document I found online from http://www.venturesom.com/, so my thanks to them.

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How many Eggs are in your FACEBOOK Basket?

Facebook dependent page

A customer has asked me to design a simple, one page site, with a real-time Facebook area taking up most of that page.
By this strategy, my client wants to have their own private domain name that they can use for their press advertising, while updating their own Facebook page and managing that.

<<< It might look a bit like this.

It seems like a good idea, but there are a few problems that come to mind.

Although it is free and has lot of cool tools, Facebook and other social media should be used for building a personality and brand for your business that draws people to your REAL website.

While there is some degree of control, you need to be really diligent when you have a public Facebook page representing your business. 

It is very easy for people to LIKE the page and then add comments, and not all comments may be positive!  I’d guess that if you have an active Facebook page for your business, you would need to be watching it a couple of times a day, every day of the week, to weed out any undesirable comments.

Another problem is that Facebook changes without notifying you. 

Until recently (March 2011) it was possible to create a Facebook “fan page”.  That was basically a uniquely coded page within the Facebook framework that represented your business. 

Example of Facebook Fan Page
Example of Facebook Fan Page

<<<Here is an example of the sort of fan pages we were once able to create on Facebook.

Some people even made their living creating Facebook fan pages, so when Facebook decided to just stop that feature, ir was a blow for them and their customers.

Not that anyone has a right to complain.  After all, Facebook is free, and if a service is provided free, then one really cannot complain if they change the way they do thing. But focusing too much attention on your Facebook page is like spending time decorating and fixing up a rented town hall.  It may be a nice place to throw a party, but you don’t really own it.

Five years ago the social networking site called Bebo was second only to Facebook.  Things went belly up and thay simply closed their doors, leaving hundreds of thousands of people in the lurch, and businesses that depended on Bebo for their internet presence suddenly lost everything.

Facebook’s recent addition of a commenting tool that integrates with blog commenting systems like WordPress has recently created a lot of chatter.  However, I would caution against this integration at at the moment because, to date, comments will not sync with a WordPress database.  This means that if you hand the comments control to Facebook, they then own your blog comments, and personally, I wouldn’t like to do that!

So, while I would encourage any business to have a Facebook page, I don’t think being too Facebook dependent is really a good online marketing strategy.

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